7 Quality Control Tools Training


The 7 QC tools are the simple statistical tools used for problem solving. These tools were either developed in Japan or introduced to Japan by the Quality Gurus such as Edwards Deming. Kaoru Ishikawa, another ‘Titans’ of Toyota Production System, has stated that these 7 QC tools can be used to solve 95 percent of all problems and they are most accessible and useful for Quality Control Circles (QCC).

These 7 QC tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects, determining causes, suggesting improvements, and establishing traceability of each process.

Therefore, the 7 QC tools are the fundamental for Continuous Improvement or Kaizen.


Program Objectives

At the end of this training, participants should be able to:

• Understand the 7 deadly wastes that leading to costly business environment

• Understand the methodology of PDCA during problem solving process

• Understand the fundamental principles of problem-solving

•Utilize the 7 QC tools in the workplace for problem-solving and analysis



Seminars, group exercise, discussion, brainstorming, video show, actual worksite study, etc…


Target Audience

Any interested party who keen to seek perfection by continuous improvement i.e. Production, Quality Assurance, Engineering, Planning, Logistic, etc…


Duration, Cost & Venue

No. of days: 2 days

Course duration: 9:00 AM – 5:00 PM

Cost (in-house training): RM 3200 per day (HRDF Claimable)

Venue: TBA


Program Outline

Day 1

Seven Deadly Wastes

• To review the seven wastes (Muda) that made costly business environment

• How to reduce cost to maximize profit

• Responsibility for quality


Deming’s 14 Points

• Brief review 14 points listing by Dr. Deming


Methodology Of Problem Solving Process

• PDCA cycle


Seven QC Tools

• Overview


Pareto Diagram

• Applications of Pareto diagram

• What is ‘Vital few and useful many’?

• Examples of vital few

• Steps to construct Pareto diagram

• Example of Pareto diagram

•Group exercise



Cause & Effect Diagram

• Overview

• Applications of cause-and-effect diagram

• Guidelines to prepare cause-and-effect diagram

• Categories of causes

• 5 why analysis

• Example of cause-and-effect diagram

• Group exercise


Check Sheet

• Overview

 Applications of check sheet

• Guidelines to prepare check sheet

• Example of cause-and-effect diagram

• Group exercise


Day 2


• Overview

• Types of graph and its objectives

• Basic steps to draw graphs

• Example of graphs

• Group exercise


Scatter Diagram

• Overview

• Guidelines to prepare scatter diagram

• Interpreting scatter diagram

• Example of scatter diagram

• Group exercise



• Overview

• Applications of histogram

• Guidelines to prepare histogram

• Example of histogram

• Group exercise


Control Chart

• Overview

• Applications of control chart

• Guidelines to prepare control chart

• Example of control chart

• Group exercise


7 New QC Tools

• Overview

• Tree diagram method, Relation diagram method, Matrix diagram, Matrix data analysis method, Affinity method, Arrow diagram method & PDPC method